ITIL is an integrated set of best-practice processes for delivering IT services to customers. The primary focus is to maximize value to customers by aligning IT resources with business needs.
ITIL Foundations v3
Overview
ITIL is an integrated set of best-practice processes for delivering IT services to customers. The primary focus is to maximize value to customers by aligning IT resources with business needs. The ITIL framework can help organizations establish and improve their overall IT Service Management capability.
ITIL v4 Update (Release date Q1 2019)
It consists of a renewed focus on:
- The core principles of quality service management
- Practical guidance on how to use ITIL
- How ITIL can be used in conjunction with DevOps, Agile and Lean
Prerequisites
ITIL Foundation training is recommended but not mandatory
Outcomes
Candidates can expect to gain knowledge and understanding in the following:
Service management as a practice
The ITIL service lifecycle
Generic concepts and definitions
Key principles and models
Selected processes
Selected functions
Selected roles
Technology and architecture
Competence and training
Price - $1095
Delivery Method
Classroom
Duration
2 Days
Timetable
Sat 9:30am – 5:30pm
Sun 9:30am – 5:30pm
What's Included?
Training, Books, Exam
No announcements at this moment.
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