SDI Service Desk & Support – Analyst

The SDA Service Desk & Support Analyst course is focused on equipping support analysts with the skills essential to deliver excellent levels of customer service and support.

Overview

The SDA Service Desk & Support Analyst course is focused on equipping support analysts with the skills essential to deliver excellent levels of customer service and support.


The core concepts covered in the SDA course are:
· Roles & Responsibilities
· Effective Communication
· Customer Service Skills and Competencies
· Determine the importance of effective cross-cultural communication
· The Service Desk Environment
· Process Management
· Managing, Meeting and Maintaining Service Levels
· Problem Solving
· Develop a clear understanding of the support tools and technologies available

Prerequisites

At least 9 months experience in an IT service and support environment

Outcomes

A thorough grounding in the skills, competencies and knowledge required of a professional and effective Service Desk Analyst

dollar

Price - $1095

delivery-truck-silhouette

Delivery Method

Classroom

calendar (1)

Duration

3 Days

clock

Timetable

Sat 9:30am – 5:30pm
Sun 9:30am – 5:30pm

portfolio

What's Included?

Training, Books, Exam

No announcements at this moment.

Be the first to add a review.

Please, login to leave a review
Add to Wishlist
Duration: 3 Days
Level: Intermediate

Quiz

Results

#1 What is the Full form of OET?

finish

Working hours

Monday 9:30 am - 6.00 pm
Tuesday 9:30 am - 6.00 pm
Wednesday 9:30 am - 6.00 pm
Thursday 9:30 am - 6.00 pm
Friday 9:30 am - 5.00 pm
Saturday Closed
Sunday Closed